Have you noticed that Community Managers sometimes spend more time as moderators than relationship managers? How are you using community + CRM to shift your team to the latter?
Yes! I would love to be able to use marketing/sales data in our CRM to give better and more personalized content recommendations in our community.
It'd be great if we could use community + outside the community data to automate touchpoints throughout the customer journey 😍
What if our community team didn't have to manage an entirely new database when we set up our community (not to mention all of the integrations to make sure our customers always get access when they should)? 🧡🧡
Having community data stored within your CRM would be a game changer! It could really help provide clear visibility and reporting options all from one spot.